Attention mechanisms are at the core of modern neural architectures, powering systems ranging from ChatGPT to autonomous vehicles and driving a major economic impact. However, high-profile failures, such as ChatGPT's nonsensical outputs or Google's suspension of Gemini's image generation due to attention weight errors, highlight a critical gap: existing deep learning fault taxonomies might not adequately capture the unique failures introduced by attention mechanisms. This gap leaves practitioners without actionable diagnostic guidance. To address this gap, we present the first comprehensive empirical study of faults in attention-based neural networks (ABNNs). Our work is based on a systematic analysis of 555 real-world faults collected from 96 projects across ten frameworks, including GitHub, Hugging Face, and Stack Overflow. Through our analysis, we develop a novel taxonomy comprising seven attention-specific fault categories, not captured by existing work. Our results show that over half of the ABNN faults arise from mechanisms unique to attention architectures. We further analyze the root causes and manifestations of these faults through various symptoms. Finally, by analyzing symptom-root cause associations, we identify four evidence-based diagnostic heuristics that explain 33.0% of attention-specific faults, offering the first systematic diagnostic guidance for attention-based models.

Industrial fault diagnosis faces the dual challenges of data scarcity and the difficulty of deploying large AI models in resource-constrained environments. This paper introduces Syn-Diag, a novel cloud-edge synergistic framework that leverages Large Language Models to overcome these limitations in few-shot fault diagnosis. Syn-Diag is built on a three-tiered mechanism: 1) Visual-Semantic Synergy, which aligns signal features with the LLM's semantic space through cross-modal pre-training; 2) Content-Aware Reasoning, which dynamically constructs contextual prompts to enhance diagnostic accuracy with limited samples; and 3) Cloud-Edge Synergy, which uses knowledge distillation to create a lightweight, efficient edge model capable of online updates via a shared decision space. Extensive experiments on six datasets covering different CWRU and SEU working conditions show that Syn-Diag significantly outperforms existing methods, especially in 1-shot and cross-condition scenarios. The edge model achieves performance comparable to the cloud version while reducing model size by 83% and latency by 50%, offering a practical, robust, and deployable paradigm for modern intelligent diagnostics.

Microservice-based systems (MSS) may experience failures in various fault categories due to their complex and dynamic nature. To effectively handle failures, AIOps tools utilize trace-based anomaly detection and root cause analysis. In this paper, we propose a novel framework for few-shot abnormal trace classification for MSS. Our framework comprises two main components: (1) Multi-Head Attention Autoencoder for constructing system-specific trace representations, which enables (2) Transformer Encoder-based Model-Agnostic Meta-Learning to perform effective and efficient few-shot learning for abnormal trace classification. The proposed framework is evaluated on two representative MSS, Trainticket and OnlineBoutique, with open datasets. The results show that our framework can adapt the learned knowledge to classify new, unseen abnormal traces of novel fault categories both within the same system it was initially trained on and even in the different MSS. Within the same MSS, our framework achieves an average accuracy of 93.26\% and 85.2\% across 50 meta-testing tasks for Trainticket and OnlineBoutique, respectively, when provided with 10 instances for each task. In a cross-system context, our framework gets an average accuracy of 92.19\% and 84.77\% for the same meta-testing tasks of the respective system, also with 10 instances provided for each task. Our work demonstrates the applicability of achieving few-shot abnormal trace classification for MSS and shows how it can enable cross-system adaptability. This opens an avenue for building more generalized AIOps tools that require less system-specific data labeling for anomaly detection and root cause analysis.

Zero-shot fault diagnosis (ZSFD) is capable of identifying unseen faults via predicting fault attributes labeled by human experts. We first recognize the demand of ZSFD to deal with continuous changes in industrial processes, i.e., the model's ability to adapt to new fault categories and attributes while avoiding forgetting the diagnosis ability learned previously. To overcome the issue that the existing ZSFD paradigm cannot learn from evolving streams of training data in industrial scenarios, the incremental ZSFD (IZSFD) paradigm is proposed for the first time, which incorporates category increment and attribute increment for both traditional ZSFD and generalized ZSFD paradigms. To achieve IZSFD, we present a broad-deep mixed anti-forgetting framework (BDMAFF) that aims to learn from new fault categories and attributes. To tackle the issue of forgetting, BDMAFF effectively accumulates previously acquired knowledge from two perspectives: features and attribute prototypes. The feature memory is established through a deep generative model that employs anti-forgetting training strategies, ensuring the generation quality of historical categories is supervised and maintained. The diagnosis model SEEs the UNSEEN faults with the help of generated samples from the generative model. The attribute prototype memory is established through a diagnosis model inspired by the broad learning system. Unlike traditional incremental learning algorithms, BDMAFF introduces a memory-driven iterative update strategy for the diagnosis model, which allows the model to learn new faults and attributes without requiring the storage of all historical training samples. The effectiveness of the proposed method is verified by a real hydraulic system and the Tennessee-Eastman benchmark process.